4/6/2023 0 Comments Purity productsthey told me that their system tells them when someone logs in and it didn't show that in July. I usually take a screen shot of every time I move the date but this time I didn't. All fine and dandy, but that means a refund weeks from now and no reimbursement of the $70 bank fee they caused. They offered me 25% off or a shipping label to send it back. ![]() When I contacted a representative (and then a supervisor) they said I hadn't changed the date and they sent out almost $130 worth of products. I went online and saw that Purity had sent my order even though I had changed the date. I don't keep much money in that account, but I knew I wasn't overdrawn. This morning I was awoken by my bank telling me I was overdrawn. My shipping date was August 5th and I went online on July 28th and moved the date ahead as usual. and then later I changed the date online. In the beginning I had to call in and talk to a representative to do this. Purity wouldn't let me suspend the auto shipments, so I had to move the shipping date every 3 months. Neither of them really take the product anymore, but wanted me to keep their options open for later and preserve their pricing (which you only get if you are on auto-ship). Helpful? Yes No Repliesįor the last few years I had been managing my mother's and my sister's Purity Products accounts. This did not work the same this time, as I was prepared for a OUTRAGEOUSLY long hold to speak to someone, instead I get a recorded message about technical difficulties that their engineers are working hard to correct, GOODBYE. Instead, I was forced to sit through the easily 10-minute long routine from the robotic answering system, before being transferred to the ridiculous hold queue. So, I tried to this morning check up on it, but was not able to reach a live representative, even though they claim to have Saturday office hours. They agreed to the refund, and also gave me a refund confirmation number, asking me to call back and check up on this matter at a later time. ![]() Still, the money was taken from my bank, so I called back, and again managed to get in touch with a person, and not a robot, after a 25 minute wait on hold, and they said they would try to stop it from shipping out from the warehouse, but were not certain they could catch it before it left. I contacted them, no mean feat in itself, and shockingly managed to get a human being, and not an automated robot to answer the phone, who assured me that the order was canceled, even giving me a cancellation number. I was not interested in being signed up for repeated/recurring orders of this product, and believe I made that clear during the phone call, but they just took $189.08 out of my checking account for more of the products. PLAINSVILLE / NEW YORK - I responded to an advertisement I heard on the radio, while I was driving to work one morning last month, which said I could get 2 free bottles of supplements, and only need to pay for the shipping charges, which I did stupidly.
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